Refund policy

t Rungish, we are committed to delivering exceptional quality and craftsmanship. We understand that finding the perfect fit is essential, which is why we have designed a return and exchange policy that balances our bespoke craftsmanship with your complete satisfaction.

Ready-to-Wear (Standard Sizing) Returns

For all non-custom, standard-sized items (XS, S, M, L, XL), we offer a [X]-day return and exchange window from the date of delivery. If you are not completely satisfied with your purchase, you may return the item for a full refund to your original payment method or exchange it for a different size or style.

To be eligible for a return or exchange, the item must be unworn, unwashed, and in its original condition, complete with all original tags and packaging attached, and free from any makeup, perfume, or stains.

Custom & Bespoke Orders

Because our custom-sized and bespoke garments are handcrafted specifically to your unique measurements, custom orders are final sale and cannot be returned or exchanged unless the item arrives damaged or defective. We highly encourage you to review our Size Guide and consult with our Customer Care team before placing a custom order to ensure a perfect fit.

Damaged or Defective Items

We meticulously inspect every garment before it leaves our atelier. However, if you receive an item that is damaged or defective, please contact us within [X] hours of delivery at rungishinfo@gmail.com with your order number and clear photos of the defect. We will arrange for a prompt replacement, repair, or full refund.

Sale Items

All items purchased during a sale or promotional event are final sale and cannot be returned or exchanged unless they are defective.

How to Initiate a Return or Exchange

To begin a return or exchange, email our Customer Care team at rungishinfo@gmail.com with your order number and reason for return. Our team will respond within [X] hours with a Return Authorization number and detailed instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

Refund Processing

Once your returned item reaches us, our team will inspect it to confirm it meets our return conditions. Original delivery charges and a 4% government/payment processing deduction are non-refundable and will be subtracted from the refunded amount. Once the inspection is complete, your refund will be processed within 2–3 weeks to your original payment method.